Geolocation

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Geolocation Error Messages

What is the Geo-Comply Plugin?

The GeoComply plug-in is used to ensure that you are playing in the State of Ohio. If you are playing on a Windows or Mac computer, you will be required to install the plugin before wagering on sports or casino game. You will be prompt to install the plugin after attempting to play a slot game or enter the sportsbook. Simply follow the prompt on the screen and install the plug-in. Once installed, re-load the page and the plugin should accurately locate you in the state of Ohio. If you have any...

How do I turn on my Device's WiFi? (Mobile/PC/Mac)

On and Android Device (#ANDROID) On an iOS Device (#IOS) On a PC/Windows Desktop/Laptop (#PC) On a Mac/iMAC/Macbook (#MAC) On an Android Device: - From your Home screen, go to Settings > Wi-Fi. - Turn on Wi-Fi. Your device will automatically search for available Wi-Fi networks. - Tap the name of the Wi-Fi network that you want to join. On an iOS Device: - Swipe down from the top of the screen. - Touch and hold Wi-Fi . - Turn on Use Wi-Fi. - Tap a listed n...

Can I access my Account outside of Maryland?

Yes! You may access your account and all features except for real money game play and the Sports Betting page outside of the state of Maryland.

Can I make a Deposit or Withdrawal outside of Maryland?

Yes. However, please be aware that you will only be able to play for real money while you are physically located in Maryland.

Can I play for real money outside of Maryland?

You must physically by located in Maryland to wager real money on betPARX Online Sportsbook. You may still access your account while outside of Maryland, but you will be unable to make any wagers.

Do I need to be connected to the internet via WiFi to be located? Can I be connected to the internet via a cable wire?

You must have a WiFi adapter on your computer to be able to use that device on our site.

How do I re-boot my WiFi Router?

The simplest and most effective way to re-boot a WiFi router is to unplug the router from its power source, wait a minimum of 30 seconds and plug it back in. Be sure to give the router a bit of time to fully re-boot and connect before trying again.

I have a new Verizon Router and now I can't Geolocate on my device. What can I do?

If you have one of the new Verizon routers and have subsequently been unable to geolocate, you have come to the right place. This is due to with the default DNS configuration settings, which blocks key functions of GeoComply. Follow this step-by-step guide to manually alter your DNS settings, allowing GeoComply to function normally. If you have hesitancy to make changes on your computer, please read over the following article, which goes more in depth as to why you need to make the necessary cha...

Why is my Account/Number blacklisted?

You may be on a list of blocked accounts/devices or phone numbers due to suspicious activity associated with your account, device or phone number. Your account could also be restricted for reasons related to responsible gaming. Please contact the website’s Customer Support (https://helpcenter.md.betparx.com/208831-Contact-Us) team for further details.

I have a Rooted/Jailbroken Mobile Device, can I still play?

No. In order to play for real money, you must use a device with its original manufacturer settings.

If I have remote desktop software, such as Apple Remote Desktop, LogMeIn, or GoToMyPC actively running on my laptop or desktop, can I still be accurately geolocated?

If you have remote desktop software running on your device, you will not be able to access real money gaming. You will need to quit these programs and ensure they are no longer running on your device.